Pratik ERP | ERP and CRM Customer Relationship Management

Pratik ERP's recommended starter package contains four core modules: CRM, Sales-Marketing Automation, Inventory-Warehouse Management, and Finance-Smart Collections. Together they cover the foundation of daily operations from customer management to inventory, sales, and collections. If you manufacture, add Production Planning (BOM); if you work with dealers, add the B2B Dealer Portal; if you have a field sales team, add the Mobile App — immediately or within 6 months. The 'buy what you need, add as you grow' approach keeps the initial investment low.

Yes. Pratik ERP offers two-way API integration with Mikro Muhasebe, Logo Muhasebe, and SAP; current accounts, invoices, collections, and bank movements sync automatically. You avoid data loss during the migration and double data entry. Integrations for other packages (Netsis, Eta, Zirve, etc.) can be built on request. Your existing accounting investment is preserved.

Data migration from Excel, Mikro, Logo, legacy custom software, or other ERP systems is performed by the Demircode engineering team. Master data — customer records, product catalog, open orders, invoice history, current account balances, employee lists — is migrated to Pratik ERP within 1-3 business days, followed by validation through sample scenarios. Total migration time depends on data volume but is included in the 15-business-day delivery window.

Pratik ERP offers two separate native mobile apps: a 'field sales team' app (order taking, digital signatures, inventory checks, customer-visit forms) and a 'customer' app (current-account view, order history, invoice records, support tickets) for both iOS (App Store) and Android (Google Play). Both apps work offline; pending data syncs as soon as the network is back.

Pratik ERP provides role-based access control (RBAC); per-user department, module access, and record view/edit/delete rights are defined separately. A sales rep sees only their own customers, a manager sees the whole team's data, accounting sees only financial records. Approval flows (orders, expenses, leave) are auto-routed by permissions. Every user action is recorded in the audit log; data security is managed in line with SOC 2 standards.

Pratik ERP offers direct virtual POS integrations with Is Bankasi, Garanti BBVA, Yapi Kredi, Akbank, and Finansbank. 3D Secure, installment configuration, instant refund and cancellation operations, and end-of-day reconciliation reports run automatically. Other banks (TEB, Halkbank, Ziraat, Denizbank, etc.) can be added on customer request. All POS transactions run on PCI DSS-compliant infrastructure.

Yes. Pratik ERP integrates two-way with Turkish GİB special integrators (Logo, Mikro, Foriba, KolaySoft, Idea, etc.). e-Invoice, e-Archive Invoice, and e-Waybill are issued automatically and sent to GİB; incoming documents appear in the system inbox. For companies needing e-Ledger (journal + ledger), data is forwarded to the accounting side. VAT rate changes and exemption rules update automatically.

Pratik ERP is delivered by default as SaaS on Demircode cloud infrastructure (Turkey data center) — the server, backup, and security-update overhead is on the Demircode engineering team. Companies that require running the system on their own server (on-premise) due to data localization, regulation, or security policy can opt for an on-premise deployment, offered under a license + annual maintenance model. Hybrid (app in cloud, database on-prem) architecture is also supported.

After data migration and configuration, key users (3-7 people) receive module-based training. Training is delivered live (online or on-site) and recorded; module-by-module user manuals are shared as PDFs. The first week is close-monitoring: the Demircode support team answers questions same-day. In the second week, in-company rollout begins; all-employee training is completed by the key users. A refresher session is repeated every 6 months.

Pratik ERP pricing has five components: (1) one-time setup fee — based on module selection, data migration volume, and customization scope; (2) monthly usage fee — based on user count and active modules; (3) integration fee — for SAP/Mikro/Logo/bank POS or other selected integrations; (4) training fee (initial setup period + every-6-month refreshers); (5) support SLA fee (annual subscription). After a detailed analysis, a transparent fixed-price proposal is delivered — no surprise add-ons.

Yes. The standard package includes a 90-day warranty period after go-live — all bugs are resolved at no charge during this time. After that, an annual SLA-based support contract begins: 24/7 emergency response, average 2-hour reply time, monthly feature updates, automatic adaptation to GİB regulation changes, and adaptation to changes in your business processes. Demircode has been maintaining its software at the same standard since 2011.