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Frequently Asked Questions
What You Wonder
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ORES is suitable for all accommodation businesses of any size, including boutique hotels, resorts, apart hotels and guesthouses.

We follow a systematic process consisting of project discovery meeting, wireframe, design approval and development phases.

Each project includes 3 free revision rights. Additional revisions are charged separately.

ORES integrates with Booking.com, Expedia, Airbnb, Hotels.com and other popular OTA platforms.

Standard setup takes 45 business days, including migration of existing data and team training.

You can choose one of our support packages to receive professional maintenance service even after delivery.

It varies depending on project scope, but typically takes 60-120 business days. A detailed timeline is determined during the discovery phase.

TURSAS offers agency-based custom pricing and quota system for B2B, and a direct consumer sales portal for B2C.

Yes, flight ticket API integration (Amadeus/Sabre) is offered at an additional monthly module fee.

Yes, source code is delivered to the customer in all custom software projects.

Yes, we can provide integration with existing ERP, CRM and other systems through REST API or custom integration layers.

TURSAS can integrate with popular accounting software like Logo, Mikro and Parasut. Contact our team for custom integrations.

DERP can be used with unlimited user licenses, from small businesses to large enterprises.

DERP supports both deployment models. Cloud offers rapid deployment, on-premise offers full data control.

Yes, we provide data migration services. Data can be imported from Excel, CSV and other common ERP systems.

Yes, DCRM has a native mobile app for iOS and Android. Your field teams can access it from anywhere.

An unlimited number of customizable sales stages and pipelines can be defined in DCRM.

The base plan includes 10,000 emails per month. This limit can be increased with the additional email marketing module.

DPAY supports credit/debit cards, virtual POS, bank transfer, iyzico, PayTR and Stripe.

Yes, DPAY is PCI DSS Level 1 compliant. Card data is not stored directly in your systems.

Activating the international payment module and having international collection authority with the relevant payment provider is sufficient.

DGATE can theoretically manage unlimited microservices. Contact our team for configuration and licensing conditions.

DGATE can be integrated with any system supporting REST and gRPC. Detailed API documentation and technical support are provided.

Yes, DGATE is designed for high traffic scenarios with horizontal scaling and automatic load balancing.

No. DCOM allows you to update content without technical knowledge thanks to its intuitive interface.

It depends on the need. Pre-trained models can be used for chatbots and general AI solutions; your dataset is required for custom predictions.

Yes, for GPT-based solutions, the customer needs to use their own OpenAI API key or obtain one through us.

DCOM works with unlimited language support. Any language can be added, including RTL language support.

DCOM can run on Azure, AWS, GCP and on-premise Windows/Linux servers.

Customer data is not shared with third parties. Local model usage or private cloud deployment options can be offered.

DARVIS can connect to sources such as MSSQL, PostgreSQL, MySQL, REST API, Excel and CSV.

Yes. DARVIS allows you to share dashboards and reports with specific team members through role-based access control.

DARVIS offers enterprise-level data security with SSL encryption, role-based authorization and audit logs.

Both models are offered based on your needs. Native apps offer higher performance, while hybrid apps offer faster development.

Our team manages app store submissions on your behalf. We provide full support throughout App Store and Google Play approval processes.

Yes, thanks to its modular architecture, it is very easy to add new features to apps developed with DMOB.

It varies between 10-20 business days depending on project scope. Converting an existing site is faster, while designing from scratch may take longer.

Yes, we can analyze and make your existing website responsive. However, in some cases, designing from scratch may be more efficient.

Yes, positively. Google prioritizes mobile-friendly sites. Responsive design improves your SEO performance with a single URL structure.

Cost varies based on project scope. We prepare a custom quote after understanding your needs.

Yes, all our projects include an easy-to-use CMS panel. We also provide training support.

Yes, we provide full support for up to 4 languages (TR/EN/DE/AR). RTL language support is also available.

PWA offers a mobile app experience using web technologies. It doesn't require store approval, updates are easier, and costs are lower.

We optimize with image compression, lazy loading, CDN, minified CSS/JS, and caching strategies.

Yes, in all custom software projects the source code is 100% yours. Full source code delivery is made at project handover.

We use .NET 10, C#, Entity Framework Core, React/Blazor, MSSQL/PostgreSQL. Technology selection is based on project needs.

Yes, through API-based integrations it works fully compatible with your existing ERP, CRM and accounting systems.

Both options are available. We can offer on-premise or cloud solutions based on your security requirements.

Yes, with LDAP/Active Directory integration your employees can log in with existing company accounts.

We provide API-based integration with SAP, Logo, Mikro, Netsis, Eta and other popular ERP systems.

Yes, you can define dealer-based pricing, discount groups, and special campaign settings.

We support virtual POS integrations like iyzico, PayTR, Param, and bank transfer/EFT payments.

Yes, we provide automatic integration with major shipping companies.

We offer 3 different logo concepts. You have unlimited revisions on your chosen concept.

A Brand Book documents the correct usage rules for your logo, color codes, and typography.

Yes, after creating the brand name, we provide consulting support during the TURKPATENT registration process.

We present at least 5 different slogan alternatives, each prepared according to your brand strategy.

It consists of scriptwriting, storyboard, shooting, editing, and post-production stages. Takes about 2-3 weeks.

Yes, 2D/3D animation and motion graphics are also within our service scope.

Yes, all our content is prepared SEO-optimized with keyword research.

We produce professional content in Turkish, English, German, and Arabic.

We can produce 4-12 blog posts per month based on your needs. Each post is SEO-optimized and original.

We determine them together through keyword research and industry analysis. The content calendar is submitted for your monthly approval.

Yes, all our email marketing processes are fully compliant with GDPR regulations.

Yes, we set up automated email sequences like welcome series, cart reminders, and birthdays.

We manage all popular platforms including Instagram, Facebook, LinkedIn, X (Twitter), TikTok and YouTube.

No, ad budget is not included in the service fee. We help you determine your ad budget.

SEO is a long-term effort. Initial results typically appear within 3-6 months, full impact in 6-12 months.

It's the process of optimizing your website for AI-powered search engines (ChatGPT, Gemini, Claude) using JSON-LD, llms.txt and structured data.

Specific ranking guarantees cannot be given as Google algorithms constantly change. However, we set concrete goals for organic traffic growth.

ORES (Online Reservation Engine System) is Demircode's tourism agency automation platform combining website, reservation engine and management panel.

We provide full integration with Amadeus, Galileo and Sabre. Local airline APIs like Turkish Airlines, Pegasus are also supported.

Yes, there's a dedicated B2B panel for your sub-agencies and dealers with custom pricing and commission management.

We offer 99.9% uptime guarantee. Planned maintenance is announced in advance and done during off-hours.

Yes, all our hosting packages include a free SSL certificate (Let's Encrypt).

We respond within 2 hours for critical issues and 24 hours for standard problems.

It includes security updates, backups, performance monitoring, content update support, SSL renewal, and monthly reports.